At Wave Wear LLC, we’re committed to offering trendy clothing with outstanding customer service. Our dedicated team works hard to ensure that every experience with our brand is seamless, from browsing our online store to receiving your order. Below, you will find our Team and Service Policies that guide our day-to-day operations and interactions with customers.

1. Our Commitment to Quality Service

We are passionate about providing our customers with the best shopping experience possible. Whether you’re shopping for the latest trends or seeking assistance, our team is here to support you every step of the way.

  • Customer-Centric Service: Our team’s primary goal is to meet your needs and exceed your expectations. We are always ready to assist with any questions or issues.
  • Product Expertise: Each member of our team is well-versed in the trendy clothing we offer, ensuring you get the most accurate and helpful information about sizing, styles, and materials.
  • Professionalism and Respect: All customer interactions are handled with respect, professionalism, and courtesy, ensuring a positive experience with every communication.

2. Response Time

We value your time and work efficiently to ensure that all queries are resolved quickly and effectively.

  • Email Support: We strive to respond to all email inquiries within 24-48 hours. For urgent matters, please call our customer service line for immediate assistance.
  • Phone Support: You can reach us by phone at 360-615-2891. Our customer service hours are from 9:00 AM to 6:00 PM (Pacific Time), Monday through Friday. If we miss your call, please leave a message, and we will get back to you promptly.
  • Order Inquiries: For order status updates, tracking information, and delivery questions, we aim to resolve inquiries within 2 business days.

3. Order Processing and Shipping

Once your order is placed, our team will handle it promptly, ensuring timely fulfillment and secure delivery.

  • Order Fulfillment: We process and ship orders 1-3 business days after purchase, excluding weekends and holidays.
  • Shipping Time: Standard shipping takes between 3-7 business days for domestic orders. International shipments may take longer based on the destination.
  • Tracking Information: You will receive an email with tracking details once your order ships, so you can monitor its progress directly.

4. Returns and Exchanges

We want you to be completely satisfied with your Wave Wear purchase. If you’re not happy with your item, we offer a 30-day return and exchange policy.

  • Returns: If you are not satisfied with your purchase, please contact us within 30 days of receiving your order for return instructions. The item should be unworn, unwashed, and in its original condition with all tags attached.
  • Exchanges: If you’d like to exchange an item for a different size or style, please reach out to us for assistance. We will gladly facilitate the exchange process.
  • Defective or Damaged Products: If your product arrives damaged or defective, please contact us immediately for a full refund or exchange, including return shipping costs.

5. Payment and Security

Your security is our priority. We utilize the latest security measures to protect your information during transactions.

  • Secure Payment Gateway: We process payments through trusted providers, including PayPal and credit/debit card processors, to ensure that your payment information is safe.
  • Accepted Payment Methods: We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and other secure online payment options.
  • Privacy and Security: Our website uses encryption protocols to safeguard your personal and payment details. For more information, please review our Privacy Policy.

6. Our Team Values

The following values guide our team’s commitment to excellent service and customer satisfaction:

  • Integrity: We do the right thing for our customers at all times, even if it means going the extra mile to resolve an issue.
  • Accountability: Each team member is responsible for providing a high level of service and meeting customer expectations.
  • Commitment to Excellence: Our team is dedicated to continuous improvement. We take feedback seriously and use it to refine our processes, products, and services.
  • Collaboration: We work as a team to ensure your experience is seamless. Whether it’s handling an inquiry or fulfilling your order, our team coordinates to get things done efficiently.

7. Customer Feedback and Reviews

Your feedback matters to us. We encourage customers to share their experiences, both positive and constructive, to help us continue to improve.

  • Leave a Review: After receiving your order, we invite you to leave a review on our website. This helps us improve and helps other customers make informed decisions.
  • Customer Suggestions: If you have any suggestions on how we can improve our products or services, please don’t hesitate to reach out. We love hearing from our customers!

8. Privacy and Confidentiality

At Wave Wear LLC, we take your privacy seriously. We are committed to keeping your personal information secure and will not share your data without your consent, except as required by law.

  • Data Collection: We only collect necessary information to process orders and provide customer service. Please refer to our Privacy Policy for detailed information on how we protect your personal data.
  • Confidentiality: All team members adhere to strict confidentiality guidelines when handling your information, ensuring that your details remain private.