1. Company Values and Team Commitment

At Wave Wear LLC, we are dedicated to delivering high-quality trendy clothing while providing exceptional customer service. Our team operates with the following core values:

  • Customer Satisfaction: We prioritize our customers’ needs and ensure a seamless shopping experience.
  • Integrity: We conduct our business with honesty and transparency.
  • Innovation: We stay ahead of fashion trends to bring you the latest styles.
  • Sustainability: We strive to minimize our environmental impact through ethical sourcing and production.

2. Customer Service Policy

We are committed to providing excellent customer service. If you have any questions or concerns, you can reach us at:
📧 Email: farah@wavewear.site
đź“ž Phone: 360-615-2891
đź“Ť Address: 315 N Tejon St, Colorado Springs, CO 80903, United States

Our customer support team is available:

  • Monday – Friday: 9 AM – 6 PM (MST)
  • Saturday: 10 AM – 4 PM (MST)
  • Sunday: Closed

We strive to respond to all inquiries within 24-48 hours.

3. Order Processing & Fulfillment

  • All orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Customers will receive an order confirmation email with tracking details once the order has shipped.

4. Shipping & Delivery Policy

  • We currently ship within the United States.
  • Standard shipping takes 3-7 business days, while expedited shipping (if available) takes 2-4 business days.
  • Shipping rates are calculated at checkout based on location and shipping method.
  • We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping details provided by customers.

5. Return & Exchange Policy

  • We offer a 30-day return policy on unworn, unwashed items with original tags.
  • Exchanges are accepted for sizing issues or defective products.
  • Customers must contact us before returning an item to receive return instructions.
  • Refunds are processed within 5-7 business days after receiving the returned item.

6. Payment & Security

  • We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
  • All payments are securely processed using encrypted payment gateways to protect customer information.
  • We do not store customer credit card details on our servers.

7. Privacy & Data Protection

  • Customer information is collected only for order processing and improving our services.
  • We do not sell or share personal data with third parties.
  • Customers can request data deletion by contacting our support team.

8. Code of Conduct & Anti-Discrimination Policy

  • We maintain a safe, respectful, and inclusive workplace for all employees and customers.
  • Discrimination or harassment based on race, gender, religion, or background is strictly prohibited.
  • Our team is trained to provide fair and professional service to all customers.

9. Changes to Policies

Wave Wear LLC reserves the right to update these policies at any time. Customers will be notified of any major changes through our website or email.

For further inquiries, feel free to contact us at farah@wavewear.site.